Pre-sale Services
Shenzhen Skynex Tech Co.,Ltd.
- Airport pickup service for foreign customers.
- Arrange chartered bus direct factory service, because foreign customers are not familiar with Chinese transportation.
- Remote live broadcast, video visit the factory, watch the exhibition hall and each production line.
- Appearance mold design, customize private mold.
- Color design and customization.
- Multi-language customization.
- Software protocol docking.
- Hardware development, custom LCD screen, different sizes and resolutions.
- Customize LCD module driver board.
- Customize camera module for video doorbell.
- Customize UI interface .
- LOGO Customization.
- Smart home protocol docking.
- Elevator control system protocol docking.
- Customize power supply, external power supply and internal power supply.
- Plug customization: European regulation, American regulation, British regulation and other power connector customization.
- Video door phone intercom system optimal scheme design.
In-sale Services
Shenzhen Skynex Tech Co.,Ltd.
- Product user manual customization.
- Product model label customization.
- Product packaging box customization.
- Set the room number of outdoor station and indoor monitor well before leaving the factory.
- Set IP network configuration table well before delivery. After the customer receives the goods, just connecting POE switch to test and use.
- According to the customer's local country requirements, cooperate with them to get the product testing certificate.
- Support customers other suppliers goods sent to our company for storage, together with our products packaged and delivered to the customer's designated address.
- According to the customer's designated transport mode; customer’s forwarder to delivery;or help customers introduce stable and reliable freight forwarder.
- Help customer identify other suppliers in China.
- Take video for customer confirmation all the goods after production well before delivery.
After-sale Services
Shenzhen Skynex Tech Co.,Ltd.
- Warranty Time: all company products provides one-year warranty service.
- Remote technical support: we support remote video guidance and installation services, as well as send related electronic files.
- Remote room number table setting, IP address import configuration, and send related training files, or video guidance files.
- We can provide customized service for maintenance parts.
- For the long-term cooperation of large agent customers, we can support our factory technology cross-border door-to-door training services.
- VIP customers can enjoy the application for maintenance spare machine and maintenance spare parts complimentary service.
- Within 7 days after receiving the goods, if there are product quality problems, price errors, out of stock, logistics and transportation damage, etc., you can apply for return or exchange after taking photos and videos to us for confirmation.
